Table of Contents
1) Scope of Application
1.1 These General Terms and Conditions (hereinafter "GTC") of densi Lab Dominika Fajks (hereinafter "Seller") apply to all contracts for the supply of goods concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller regarding goods presented by the Seller in its online store. The inclusion of the Customer's own terms is hereby objected to, unless agreed otherwise.
1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes predominantly attributable neither to their commercial nor their self-employed professional activity. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
2) Conclusion of the Agreement
2.1 Product descriptions in the Seller's online store do not constitute binding offers by the Seller but serve the purpose of the Customer submitting a binding offer.
2.2 The Customer can submit an offer via the online order form integrated into the Seller's online store. By placing selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer regarding the goods in the cart by clicking the button that concludes the ordering process. The Customer can also submit an offer to the Seller by phone, email, or through the online contact form.
2.3 The Seller may accept the Customer's offer within five days, by sending the customer a written order confirmation or order confirmation in text form (email), in which case the decisive factor is the customer's receipt of the order confirmation, or
by delivering the ordered goods to the customer, in which case the decisive factor is the customer's receipt of the goods, or
by requesting payment from the customer after the customer has placed the order.
If there are several of the above-mentioned alternatives, the contract is concluded when one of the above-mentioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends with the expiry of the fifth day after the offer is sent. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, as a result of which the Customer is no longer bound by their declaration of intent. Additionally, the Customer may also submit an offer to the Seller by phone, email, or through the online contact form.
2.4 In the case of submitting an offer through the Seller's online order form, the text of the contract is stored by the Seller and sent to the Customer in written form (e.g., email, fax, or letter) after the Customer has submitted the order along with these GTC. Furthermore, the text of the contract is archived on the Seller's website, and the Customer can access it free of charge through their password-protected customer account by providing the appropriate login details, provided that the Customer has created a customer account on the Seller's online store before placing the order.
2.5 Before submitting a binding order through the Seller's online order form, the Customer can identify any data entry errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the browser's zoom function, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button concluding the ordering process.
2.6 The contract can be concluded in German, Polish, or English.
2.7 Order processing and communication usually take place via email and automated order processing. The Customer must ensure that the email address provided by them for order processing is correct so that email messages sent by the seller can be received at that address. In particular, when using SPAM filters, the Customer must ensure that all email messages sent by the Seller or third parties to whom the Seller has assigned order processing can be delivered.
3) Right of Withdrawal from the Contract
3.1 Consumers generally have the right to withdraw from the contract.
3.2 More information regarding the right of withdrawal from the contract can be found in the Seller's instructions on withdrawal from the contract.
4) Prices and Payment Terms
4.1 Unless stated otherwise in the Seller's product description, the prices provided are total prices that include the statutory value-added tax. Any additional costs for delivery and shipping will be indicated separately in the description of each product.
4.2 The customer will be informed about the payment options in the Seller's online store.
4.3 If payment is agreed in advance by bank transfer, payment becomes due immediately upon conclusion of the contract, unless the parties have agreed on a later payment date.
4.4 In the case of payment using the payment method offered by PayPal, payment will be processed through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the terms of use of PayPal, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
5) Terms of Delivery and Shipping
5.1 The delivery of goods is carried out by shipping to the delivery address provided by the customer, unless otherwise agreed. During the processing of the transaction, the delivery address specified in the Seller's order processing determines the decisive address. Deviating from this, in the case of choosing the PayPal payment method, the delivery address specified by the customer in the PayPal system at the time of payment is decisive.
5.2 If the shipping company returns the goods sent to the Seller because delivery to the customer was not possible, the customer bears the costs of the unsuccessful shipment. This does not apply if the customer effectively exercises the right to withdraw from the contract, if the customer is not responsible for the circumstances that led to the impossibility of delivery, or if the customer was temporarily unable to accept the offered service, unless the Seller notified the customer of the service with an appropriate lead time.
5.3 Personal collection is not possible for logistical reasons.
6) Retention of Title
If the seller provides the service in advance, he retains ownership of the delivered goods until the total payment of the purchase price is made.
7) Liability for Defects (Warranty)
7.1 If the purchased goods are defective, the statutory provisions regarding liability for defects apply.
7.2 The customer is requested to file a complaint about delivered goods with visible transport damage to the carrier and inform the seller about it. If the customer does not comply with this, it will not affect his statutory or contractual claims for defects.
8) Alternative Dispute Resolution
8.1 The European Commission provides an online dispute resolution platform at the following address: https://ec.europa.eu/consumers/odr. This platform serves as a contact point for out-of-court resolution of disputes arising from online purchase agreements or service contracts involving a consumer.
8.2 The seller is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
9) Protection of the brand name and trademark
9.1 The name and logo of the densiLab brand are protected by copyright, and any use requires the owner's consent.